Returns & Exchanges
At Tucker BBQs, we stand behind the quality of our outdoor cooking equipment and offer a 30-day return window for unused items in their original packaging. We aim to ensure your backyard setup is perfect, providing straightforward solutions for exchanges or refunds.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the BBQ unit or accessories in the original shipping crates or boxes, ensuring all manuals and components are included.
Ship to Warehouse
Affix the provided return label to your package and drop it off at an authorized carrier location or schedule a freight pickup for larger grill units.
Inspection and Refund
Once our technicians verify the item is in new condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing